Billing & Payments
Billing
All of our billing is done electronically. Quotes, Invoices & Receipts are
sent to you via email. Electronic billing helps us keep our costs to you as
low as possible. Emails will come from "Grayczyk Innovations". So please
ensure that any whitelists or anti-spam filtering you use allows emails with
this name indicated as the sender. Please inquire to us directly for the email
addresses they will come from (we do not post valid email addresses online to
avoid spam).
GI Payment Policy
For projects under $500.00 (USD), payment is due in-full, before work begins.
For projects that are $500.00 or higher, 50% of the total is due in advance,
with the balance due on completion
[1].
Payment plans may also be granted on a case-by case basis
[2].
Acceptable Payment Methods
We accept Cash, Checks, Money Orders, Online Payments using a major credit card
or eCheck, and PayPal Account Funds Transfers. Online Payments are not available
for discounted projects. Payments must be made in US funds. Checks & money
orders must be drawn on a US financial institution. For your convenience,
qualified invoices
[3] will contain a link to make your payment online.
Returned Checks & Delinquent Accounts
We reserve the right to charge a Returned Check Fee to customers who give us a
check that does not clear due to insufficient funds. The amount of the Returned
Check Fee will be the amount we are charged by our financial institution plus as
much as is allowed by Florida State Law. Customers who have bounced a check to us
will have their accounts placed on probation. Probation Accounts due to bounced
checks will have the following restrictions: 1) Payment of the full amount of the
returned check plus the Returned Check Fee is due before any open work can continue
or before any new work can begin; 2) all payments will be due in-full, in-advance,
before work begins.
Customers with whom we've made special payment arrangements or we have extended
credit to (e.g. production-quality materials of any kind delivered before payment
in full) who refuse or otherwise fail to pay for services rendered for whatever
reason will be placed on probation. Probation Accounts due to nonpayment will be
subject to the following restrictions: 1) Payment in-full of the delinquent
balance (plus late fees) before any open work can be completed, or any new work
can begin; 2) Account will be on a cash-only basis until further notice, with all
payments due in-full, in-advance, before work begins.
Accounts that are delinquent for over 30 days will be considered refusal to pay
and will be subject to the above sanctions, and will be submitted to a collections
agency. Fees associated with our collections efforts will be added to your bill.
If you fail to renew monthly/annual or other periodic service (domain names,
hosting & email, SSL certificate, website maintenance, etc.) by the due date,
the service(s) will be suspended until the bill is paid. Customers are reminded
that domain names that are not renewed within 45 days of expiration will be released
and made available for registration by anyone.
Refunds
Money paid as your 50% deposit is not refundable. It serves as a retainer, covering
some of our time that will be spent working on your project, as well as any
third-party services we may need to acquire for your project before
completion
[4] (domain
names, project-specific tools, etc.). The remaining 50% is not paid until completion.
In the highly improbably event that you are dissatisfied with your service, the project
would never reach the completion/delivery stage. To put it simply, you pay for services
as they are rendered. Since the time we spend on your project cannot be given back to
us, refunds are not possible.
[1] We define "completion" as us having
met all of our obligations and goals for completing the project. A project that is not
100% finished as quoted can still be considered "complete" for the purposes of final
payment if:
- We are waiting for content or other information that must be provided by you
- For the website or project to function and be usable for review or other
purposes requires delivery to the live server, or an environment that we do not
fully control with sole administrator level access
- We are over 75% finished with the project, and communication/feedback from you
has been slow or worse
Completion is not the same as "delivery", and payment must be received in full by us
prior to delivery of any work or services, unless an alternate arrangement has been
explicitly authorized by us for that project. Any deviation from this policy by us
shall not constitute an ongoing waiver or other de facto payment arrangement for other
current or projects with you. In the event that payment cannot be made prior to
delivery or otherwise rendering services to you (such as phone support, extremely
time-sensitive services, etc.), payment is due at the time services are rendered, or
on receipt of your bill for such services.
[2] Subject to approval by GI. Account
must be in good standing and never been placed on probation for any reason for any period
of time. Available only on large ongoing projects, or single projects totalling more than
$10,000. Plan is technically a payment arrangement and not financing per-se, as such
terms and method of risk assessment are fully at the discretion of Grayczyk Innovations
and may or may not involve the review of an actual credit report.
[3] Online payment is generally
unavailable for significantly discounted projects. In these cases we accept payment
from any other acceptable payment method. Late payments on invoices that allow online
payment will not be accepted without applicable late fees/service charges included.
[4] Since a custom website development
can take any amount of time from a few weeks to a several months (depending on a variety
of factors), if you do not require the use of email services we're providing right away,
we generally wait as long as possible to set up your hosting account(s). Ideally we wait
until just before launch to set up hosting and purchase SSL certs so you don't eat up
time on an annual hosting term while the website is under development and not live in a
production state. In contrast, we will register a domain name for you as soon as
possible to avoid it getting snapped up by someone else. In these cases, you will receive
two annual bills from us at different times - one for your domain, and the other for
hosting, certificates and other services that were set up prior to launch. If at any
time after final payment you want to synchronize your bills, we can bill you for the time
between your next hosting renewal date and the following domain renewal date. From then
on you will receive one bill per year for all annual services.
